Please note that all our organizers are meticulously handcrafted, requiring 3-7 days for completion. We will dispatch your package promptly once production is finished. Thank you for your patience and understanding.

The shipping times displayed on our Website refer to the estimated dispatch timeframes. As actual delivery can be impacted by many events beyond JLYZ Moon's control, we strongly recommend that if you have a special occasion or event, such as a birthday, you place your order well in advance. JLYZ Moon cannot be held liable for late deliveries. However, we are committed to working with you to ensure a smooth shopping experience.

On rare occasions, JLYZ Moon may confirm an order but subsequently learn that it cannot be supplied. Should we be unable to fulfill your order in a timely fashion, we will contact you and offer to cancel the order, providing a full refund.

All shipping and delivery times are calculated in working days (Monday to Friday). During major holidays such as Christmas, Chinese Lunar New Year, Black Friday, and the 11/11 event, please allow extra delivery time. Notices regarding potential delays will be provided during these peak periods.

Customers are responsible for providing complete and accurate shipping addresses. JLYZ Moon cannot modify a shipping address once a package has been dispatched and is not liable for packages lost due to incomplete or incorrect addresses.

JLYZ Moon cannot be held responsible for any package that fails to clear local customs or is destroyed due to the item being considered illegal in the destination country. Customers are solely responsible for complying with their local laws. JLYZ Moon is not responsible for any import taxes or fees, which are the customer's sole responsibility. Please note that our shipping guarantee does not cover any customs-related issues, including but not limited to, goods being destroyed or confiscated.

If a buyer refuses a package due to import duties or taxes, the buyer assumes full liability for all costs involved in the process.

Logistics Method: Yun Express
The delivery of each order includes shipping costs. Estimated shipping time is 7-20 working days.