Privacy Policy

Privacy Policy

This Privacy Policy describes how JLYZ Moon (“JLYZ Moon,” “we,” “us,” or “our”) collects, uses, and discloses your personal information in connection with the operation of the JLYZ Moon e-commerce platform.

What Information Do We Collect?
Personal information refers to any data that can be used, directly or indirectly, to identify you as an individual. This also includes anonymous information that is linked to such identifiable data. Information that has been irreversibly anonymized or aggregated is no longer considered personal information.

We collect and use personal information only where necessary to fulfill our contractual obligations to you, comply with the law, and operate our business effectively to provide the services you request.

We collect information from you when you register an account, place an order, subscribe to our marketing communications, or participate in a survey.

When registering or placing an order on our site, you may be asked to enter your: name, email address, mailing address, and phone number. You are also free to browse our website anonymously.

How Do We Use Your Information?
The information we collect is used for the specific purposes for which it was provided, as stated at the time of collection, and as otherwise permitted by law. Specifically, we use your information for the following purposes:

To personalize your experience: Your information helps us tailor our website and product offerings to your individual needs and preferences.

To improve our website: We continuously work to enhance our website based on the information and feedback we receive from you.

To enhance customer service: Your information allows us to respond more effectively to your customer service requests and support needs.

To process transactions: Your information is used to execute your payments and deliver the products or services you have purchased.

To administer contests, promotions, or surveys: We use your information to manage these site features.

To send periodic emails: The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, and related product information.

Legal Basis for Processing (For EEA Users)
If you are located in the European Economic Area (“EEA”), our processing of your personal information is based on the following grounds under the General Data Protection Regulation (GDPR): We process your data with your consent (Article 6(1)(a)); to perform a contract with you (Article 6(1)(b)); to comply with a legal obligation (Article 6(1)(c)); or for our legitimate interests (Article 6(1)(f)), which are not overridden by your data protection rights.

You may withdraw your consent at any time by emailing us at support@jlyzmoon.com. Such withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

Your Rights
We take reasonable steps to ensure your personal information is accurate and complete. You have the right to access, correct, or delete your personal data. You may also restrict or object to our processing of your data. You have the right to data portability, meaning you can receive your data in a structured format and, where feasible, transmit it to another controller. You have the right to lodge a complaint with a data protection authority.

To protect your privacy and security, we may take steps to verify your identity before responding to your request. There are instances where applicable laws may require us to refuse a request to access or delete some personal information we maintain.

To exercise your rights, please contact us at support@jlyzmoon.com. We will respond to your request within a reasonable timeframe.

How Do We Protect Your Information?
You are responsible for maintaining the confidentiality of your account login credentials. We recommend using a strong, unique password and changing it periodically.

We implement a variety of security measures to maintain the safety of your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into the databases of our Payment Gateway Providers, accessible only by those authorized with special access rights who are required to keep the information confidential. We do not store sensitive payment information like credit card numbers on our servers after a transaction is complete.

Our website is regularly security-scanned and verified by external security services to protect you online.

Do We Use Cookies?
Yes. Cookies are small files that a site or its service provider transfers to your device's hard drive through your web browser (if you allow it). These cookies enable the site to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand your preferences based on previous or current site activity, and compile aggregate data about site traffic and interaction to offer better site experiences in the future.

We may contract with third-party service providers, such as Google Analytics, to assist us in understanding our site visitors. These providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. They may use cookies and may transfer data to servers located in countries like the United States.

Third-party applications (e.g., social media sharing buttons) on our website may also set their own cookies, which are not controlled by us.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you disable cookies, some features that make your site experience more efficient may not function properly. However, you can still place orders by contacting customer service.

Do We Disclose Any Information to Outside Parties?
We do not sell, trade, or otherwise transfer your personally identifiable information to external parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as payment processors and shipping carriers), so long as these parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How Long Do We Retain Your Information?
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or other legal requirements).

Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Terms and Conditions
Please also visit our Terms and Conditions section, which establishes the use, disclaimers, and limitations of liability governing the use of our website.

Changes to Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page and update the modification date at the bottom of this policy.