Returns Policy:

Returns are typically accepted only for products with genuine quality issues or defects. If you have any after-sales concerns, please contact our customer service team directly atsupport@jlyzmoon.com. Our team will assess your specific case and provide an appropriate solution in accordance with our policy.

Refund Policy:
Customers may cancel their order at any time prior to shipment by contacting our customer service team at support@jlyzmoon.com. Approved refunds will generally be processed within 3-7 working days and credited back to your original payment method.

For returns initiated by the customer for non-quality related reasons:
• The customer is responsible for all return shipping costs
• Return shipping fees will be determined by the carrier service you select
• Products must be returned in original condition with all packaging

For returns resulting from our error (including damaged or incorrect items):
• We will cover all associated return shipping costs
• You will receive a full refund or replacement
• Please contact us immediately upon receipt of such items

All return requests must be initiated within 14 days of receipt. For hygiene reasons, certain personal items cannot be returned unless defective. Please contact us for specific guidance regarding your situation.